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FAQs

What would cause a PS873 power supply to put out higher than 24Vdc?

Resolution: The regulator on the main PS873 circuit board has failed. Replace the PS873 with PS914 power supply.:

When should I update the firmware in my AD Series or CO Series products?

Resolution: Steps to determine what firmware version your products are currently using AND if a firmware update is suggested: 1) Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) applicat...:

What is the Ives invisible latch replacement for the Glynn Johnson AA, BB and AP2 latches?

Resolution: The Ives version is the same as old Glynn-Johnson versions.:

Do the Von Duprin 5654 and 5754 mullions have edging that accepts weatherstripping?

Resolution: The 5654 and 5754 mullions have mullion edging that accepts weatherstripping. The weatherstripping is included with both mullions and is already attached to the mullion edging on new 5654 and 57...:

Does Schlage have a CE mark on their products?

Resolution: Schlage and Falcon do not offer products that have been evaluated by European Directives (CE).:

Can the NL key override be used on Chexit Rim or Vertical Rod devices?

Resolution: The NL key override will not open the door while Chexit rim or vertical rod device is in the arm mode.:

Is there an electrified lever trim for 88 rim?

Resolution: The E373L-BE trim is an option. You need to specify FS for fail safe or FSE for fail secure. There is no key override with this electric trim.:

Do we offer ball tips for butt hinges?

Resolution: Ball tips are not available at this time.:

I get three green blinks of the Schlage key and it says motor stall on my SUS/HHD during diagnostics?

Resolution: Just align the triangles per the installation instructions to allow full motor movement. - This will eliminate the SUS motor STALL report. - This will eliminate the three ...:

Is the special Monarch 18-R K-Hub still available for Simplex/Kaba combination trim?

Resolution: The special Monarch 18-R K-Hub was discontinued in March of 2014. Simplex 18/XX Rim K-Hub part number is 87-023-000.: