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FAQs

What are the 2 components that make up the F-series BB-250 assembly kit?

Resolution: The jumper and the battery backup unit itself. (Note: The BB-250 supersedes the BB-200.):

How to invoke Golden Partition on GT-400

Resolution: =================================================================== The straight forward way to invoke the golden partition is to erase both the primary and secondary partitions. the ina...:

Why doesn't full rotation of the AD or CO Series Exit Trim (993) outside lever fully retract the Von Duprin 98/99 Exit Device latch?

Resolution: - AD Series and CO series products require that the Night Latch (NL) screw is installed in the exit device. Be sure this screw is installed- Exit hardware and strike must be properly mounted ...:

FKScript with args reference to RsiDB instance (GT-400 Development)

Resolution: ; TerminalStatus.txt ; Example of a Synchronously Executed XML-RPC Request; being executed on a host within a function key script, with; the output of the host call being displayed to the terminal...:

What parts are needed to install a T lock on a 1 3/8" door?

Resolution: If the lock has not been ordered then specify a door thickness of 1 3/8" and a shim kit will be provided to allow installation on a thin door. If the lock has already been ordered then order ...:

Why does my AD-200 not accept a new programming code?

Resolution: Early versions (12/09 ) of the AD200 User Guide in many DEMO kits incorrectly state the Programming sequence to change the a programming code. It shows entering the new programming code o...:

How to clear error 128 on handreader?

Resolution: "Error 128" shows up when the memory of the handreader gets scrambled. There is a procedure you can try, but it does not always work. handreader display: ...:

What steps do I take if I see a "Seeking Ethernet Adapter" message on a biometric Hand Reader followed by "Not Found"?

Resolution: The first step in troubleshooting a possible Ethernet connection problem and a biometric Hand Reader is to boot the reader. When you boot the reader, does it displays "Seeking Ethernet Adapte...:

How do you turn ON/OFF the Explicit Punch function on a HP3000?

Resolution: To activate Explicit Punch - go to Menu 2, SET ID LENGTH by entering the desired ID Length, and then set T&A MODE SET to Yes#This will turn on the option to choose IN or OUT:

Where does an employee override their punch on a HP3000?

Resolution: An Employee isn't allowed to override their own punches. The supervisor must be contacted to override a punch.: