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FAQs

Who can adjust or replace the Chexit RX switch?

Resolution: For Chexit devices with solenoid driven shipped from the factory prior to 8-24-2015, the RX switch is ordered as a "Special CX RX Switch". It may only be installed or adjusted ...:

When is a AD-Series or CO-Series product considered "Out Of Warranty"?

Resolution: ALL AD and CO products are warranted for electrical for 1.0 year after installation OR 2.0 years after manufacture. The mfg date is on the lock stickers AND can be viewed electronically with th...:

Who do I contact for Credit Issues?

Resolution: Credit Analyst -Set the credit limits/Release credit holds on orders. Credit Analyst Credit Analyst (Mechanical/ Sch...:

Who do I contact with CCA problems?

Resolution: For CCA issues contact Teryl Barnhill at 317-715-4083 or by email at [email protected]:

is the Precision compatible with the CO100

Resolution: No, the CO100 is not tested with the Precision 2800, only the 21:

How do I specify the small rose on a W lock?

Resolution: In order to differentiate the small rose offering from the standard W lock, add (SR) to the beginning of the lever style. For example, to order a W501PD with a small rose ...:

When was the W lock small rose released?

Resolution: Falcon began accepting orders for the W lock small rose on January 30th 2012. View the original W lock small rose announcement here and marketing sell sheet here.:

What are the diameters of the W lock roses?

Resolution: The diameter of the standard W lock Rose is 3-3/8" and the small Rose (SR) has a diameter of 2-9/16". The Knob Rose diameter is 2-15/16". :

What size is the fuse in the PS873?

Resolution: The DC output fuse in the PS873 power supply is 4 AMP slow blow.:

Is there a 98 series alarm device with a sign like the 2670?

Resolution: Exit alarm ALK is available on 22/33A/35A/98/99 series exit devices.: