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FAQs

How do I change the hand of a faculty restroom/hotel cylinder?

Resolution: HANDINGA stop ring is installed on the right side for right hand operation and on the left side for left hand operation. Right hand shown below.:

Firmware issue on M490DE, unit does not lock or respond to any inputs

Resolution: In early production firmware in the M490DE units was updated at the factory due to a revision and some of the units that were flashed did not take the firmware update. The result is an M...:

Can wood doors be used with with double egress frames?

Resolution: Yes, wood doors can be used and installed in most hollow metal frame applications including FE-Series and DE-Series Double Egress frames. Caution - For fire rated applications the wood door manufa...:

Who can adjust or replace the Chexit RX switch?

Resolution: For Chexit devices with solenoid driven shipped from the factory prior to 8-24-2015, the RX switch is ordered as a "Special CX RX Switch". It may only be installed or adjusted ...:

When is a AD-Series or CO-Series product considered "Out Of Warranty"?

Resolution: ALL AD and CO products are warranted for electrical for 1.0 year after installation OR 2.0 years after manufacture. The mfg date is on the lock stickers AND can be viewed electronically with th...:

Who do I contact for Credit Issues?

Resolution: Credit Analyst -Set the credit limits/Release credit holds on orders. Credit Analyst Credit Analyst (Mechanical/ Sch...:

Who do I contact with CCA problems?

Resolution: For CCA issues contact Teryl Barnhill at 317-715-4083 or by email at [email protected]:

is the Precision compatible with the CO100

Resolution: No, the CO100 is not tested with the Precision 2800, only the 21:

How do I specify the small rose on a W lock?

Resolution: In order to differentiate the small rose offering from the standard W lock, add (SR) to the beginning of the lever style. For example, to order a W501PD with a small rose ...:

When was the W lock small rose released?

Resolution: Falcon began accepting orders for the W lock small rose on January 30th 2012. View the original W lock small rose announcement here and marketing sell sheet here.: