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FAQs

Why is my HHD not connecting to my AD lock?

Resolution: 5) If working with a CO lockset, the mechanical key switch needs to be in its "Inactive" or normal position. Ensure the triangle alignment on the front escutcheon and that...:

Reset the Pidion HHD

Resolution: To perform a soft reset on the Pidion HHD, remove the battery cover and press the reset button. To perform a hard reset to factory default: Step 1: Press and hold Send + OK + Power Step 2: ...:

What is the recommended Stile Size for AD and CO?

Resolution: The minimum recommended Stile measurement is 5” to allow proper mounting of the AD and CO series locks.:

Schlage KP2000e and KP2000em Model Numbers

Resolution: The KP2000e is a medium duty single gang mount keypad that has plastic buttons that are illuminated. Not recommended for installations where the keypad will be abused or subject to a harsh environm...:

Adding Smart credential to SMS Express

Resolution: Smart cards can be entered into SMS Express using an SUSB89 enroller. The SUSB89 enroller will require configuration CE-401-061 to be installed otherwise it will not work. This configur...:

Hand Reader EN-200 and Avaya systems cause communications issues when UDP discovery tool is on.

Resolution: If the client has a Avaya IP system they must go into settings and uncheck the UDP discovery tool option. It is on by default.:

Are the FingerKey DX fingerprint readers still available for purchase?

Resolution: The FingerKey product line was officially discontinued as of February 2011. The process began in September 2010 however, as of February 2, 2011, no new orders were accepted and any parts left...:

On which operating systems is Handnet for Windows supported on?

Resolution: As of August, 2017Hand Net for Windows has been tested and passed with the following operating systems:· Windows XP Professional Service Pack 2 32 or 64 bit· Windows XP Professional Service P...:

What does "Sorry, Can't Add" mean on a hand reader?

Resolution: The message "Sorry, Can't Add" appears when trying to enroll a user on a hand reader. There are 2 reasons this message appears:1. The ID being enrolled already exists in the hand reader...:

What is the "HOST BITS" setting on a Hand Reader with an Ethernet Module?

Resolution: Handreaders require a static (fixed) IP address; this means you have to set its IP address, subnet mask and default gateway.These are usually assigned or issued by your local network administrator....: