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FAQs

Is the end cap still available for the old style 33 device?

Resolution: The old end cap for 33/35 is no longer available, use the new end cap part number 050014-xx.:

How to replace batteries on a KC-2 9000 series lock

Resolution: Remove Battery Cover:• If not already done, insert key into cylinder and turn it counterclockwise.• Using a small, flat blade screwdriver, loosen thebattery cover screw ( 1/8 inch hole just below...:

Will the 600/700 hinge give 180 degrees of opening with a 1 5/8" frame?

Resolution: The door will open 180 degrees using a standard frame and door configuration.:

Will the Falcon 24 R with deadlocking accept the LM/DM switches?

Resolution: This configuration is not possible as the anti-pick plate of a "DL" or "F" device center case interferes with the LM/DM switch mounted also on the center case. :

Can I mount my CO-Series mortise version lockset so that the inside lever is in the vertical orientation ?

Resolution: For CO-Series mortise applications the inside mounting plate can be used without modification for vertical lever installation. Just rotate the inside mounting plate 90 degrees so that the "TOP" ind...:

Can a 450 overhead be used on a 48" wide door hung with butt hinges or offset pivots?

Resolution: The 455 can be mounted on a 48" wide door, but we cannot guarantee that it will withstand the forces involved. Recommend using 906 instead.:

How to read a proximity credential in SMS express

Resolution: Step 1 We need the Proxalator software if user does not have 4.1.0 version of the softwareStep 2 Need to acquired the right information to use in Proxalator software (Bit format, Facility code, Hot...:

What is error 96?

Resolution: With error 96 you can try to warm boot reader. If that fails it may need to be cold booted but that will wipe the users from the reader. If that still fails they can try to purchase a lithium ...:

What is the part number for Handnet for Windows?

Resolution: HN-2-T1 Tier One: Up to 5 HandKeysHN-2-T2 Tier Two: Up to 25 HandKeysHN-2-T3 Tier Three: Unlimited HandKeysThere are also upgrades to the above tiers should the user need it later. The part n...:

What is the part number for the new HandKey II?

Resolution: The part number is HK-2-F3: