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FAQs

Can we read the secure sector of the iClass cards using the AD Series Lock

Resolution: As of today 11\11\11 we only can read the card serial number of the iClass when using the XceedID reader or any AD Series lock (AD300-AD400-AD200..etc).:

Can we set up the WRI-400 on cache mode

Resolution: Yes, we can set up the WRI-400 lock to work as a cache mode just like the AD400 locks. They will need to go to door settings and set up the card format they are using.:

Can the customer download HandNet for windows

Resolution: No, it cannot be downloaded. They need to contact customer service to verify the purchase and then we can send out the cd. Does not work like a fileshare because install does not work off a fil...:

Does the heater kit for the HK2 included on the outdoor enclosure.

Resolution: No, the heater kit is a separate option and can only be purchased initially. The part number is INT-HTR.:

After pressing Enter and Clear on the HK2 it only display "*:"

Resolution: It means someone is enrolled and they need the enter the Admin's ID there now. Only users who have certain authorities can enter either one of the five menu passwords. :

How to request an unlock key for Schlage Express

Resolution: Go to us.allegion.com >> Support Tab >> Schlage Express Box Schlage Express (allegion.com) :

Part number Programing I-Button for legacy products

Resolution: Part # 48-515 :

How to program A Network Reader

Resolution: Step 1 Power Cycle Reader Step 2 Within 1 minute from power cycling unit perform following tasks; 1. Enter *88889999 on the keypad or if not keypad, 2. Present configuration card CX-0...:

right side red flashing led before green

Resolution: coin cell battery (2032) is either low or the insulator has not been removed :

Software for an AD 250 Lock

Resolution: Check with you ACP OEM for AD / CO 250 compatibiltyBelow are 2 system that are able to work with the 250 series of lock.VMS Select( Enterprise and Primier) from Vanderbilt industries Cobord Sy...: