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FAQs

What power supply replaces PS873-2 for EL devices?

Resolution: The PS914-2RS replaces the PS873-2 power supply.:

When using the 98/99 rim what backset should be used when using with 6300 strike?

Resolution: The backset is the same for the 6300 surface mounted electric strike as it is when using the 299 strike. There should be 3/16" gap from the face of the device and the face of the strike.:

Is there a shim for a 224HD to fix an opening with too much of a gap?

Resolution: There is nothing standard, but could possibly be made through Engineering Special.:

Reset AD 200 Offline Lock back to factory defaults

Resolution: Remove the top inside cover Press and hold the Schlage button until two (2) beeps sound Release the Schlage button. Press and release the inside push button (IPB) three (3) times within 10 sec...:

When did falcon exits change finish to 313an from 10b?

Resolution: Falcon exits changed finish to 313an from 10b October 6th, 2008.:

what is the battery on a 390del maglock

Resolution: It is not a battery it is a memory chip for audits:

Does Schlage make a Profile cylinder?

Resolution: Schlage does not make profile cylinders. Allegion's CISA makes profile cylinders. Contact Allegion UK at http://www.allegion.com/uk:

Can we read the secure sector of the iClass cards using the AD Series Lock

Resolution: As of today 11\11\11 we only can read the card serial number of the iClass when using the XceedID reader or any AD Series lock (AD300-AD400-AD200..etc).:

Can we set up the WRI-400 on cache mode

Resolution: Yes, we can set up the WRI-400 lock to work as a cache mode just like the AD400 locks. They will need to go to door settings and set up the card format they are using.:

Can the customer download HandNet for windows

Resolution: No, it cannot be downloaded. They need to contact customer service to verify the purchase and then we can send out the cd. Does not work like a fileshare because install does not work off a fil...: