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FAQs

What is the diameter of the danmark rose?

Resolution: The danmark roses are all 2 1/4" in diameter.:

Is there an Exit Alarm Retrofit Kit (EAK) for the 19 series?

Resolution: These kits for the 19 Series were discontinued June 11th, 2012 when the updated alarm kit for the 24/25 series was released. Prior to discontinuation, it was o...:

How does Privacy Mode work with Auto-Unlocks?

Resolution: If the lock is NOT within an Auto-Unlock period when Privacy Mode is cancelled, the lock stays secured.:

Can I get key retaining on FSIC padlocks?

Resolution: Key retaining cams are not offered for Full Size IC padlocks.:

Warranty information on Allegion Commercial products.

Resolution: See here for our Warranty Information. :

Does the NRP (non-removable pin) hinge come standard when the HT (hospital tip) is ordered?

Resolution: The NRP (non-removable pin) hinges come standard with HT (hospital tip).:

What is the fuse used in the 7981 Control Box?

Resolution: The fuse on the main power supply/input board of the 7981(2) pneumatic control boxes (part #900) is a 5 amp, slow blow fuse.:

Can an HL6 be installed on a 1 3/8" thick door?

Resolution: The HL6 can be used on a 1-3/8" door with additional parts.Solution is locked down to tech only.:

Can the 2670 be cut down to fit smaller door widths?

Resolution: The 2670 Guard X device can't be cut down to fit doors less than 3 feet. This device is designed to fit doors 36"- 48" in door width.:

Is the circular drive in face plate sold separate for the Q330-254?

Resolution: The faceplate is not sold separate, a complete latch would need to be purchased. :