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FAQs

Resolution: To remove the M lock trim follow the steps below in reverse. The M lock spanner wrench is 021415. Although this wrench is no longer available from&n...:

How should I clean a biometric hand reader?

Resolution: The only routine maintenance required on a biometric hand reader is cleaning. The platen surface upon which the hand is placed, the side mirrors, and the overhead window should be cleaned with rea...:

Are Ives hinges oil impregnated?

Resolution: Ives Hinges are not oil impregnated.:

Camera calibration on a hand reader, what should the row (r), column (c), and exposure (e) calibration values be to indicate proper camera alignment?

Resolution: On a biometric F-Series or E-Series hand reader, the desired row (r) value and column (c) value should each be zero (0), plus or minus 2. The desired exposure (e) value sh...:

How to identify a Monarch device model number?

Resolution: The easiest way to id the devices is to use the Falcon Catalogs which will have a picture of the device on the front cover. The catalogs will also contain the device's overall dimensions ...:

How do I remove an X lock from the door?

Resolution: To disassemble an X lock, remove the inside knob and unscrew the inside collar and rose. The X lock spanner wrench (012172-000-30) can be used to depress the knob catch as well as tighten/loo...:

Will the new 712L work with old 17 series?

Resolution: The 24 series & older 17 Series trims are compatible with each other.:

Can a pneumatic (PN) 33A/35A/98/99 exit device use the RX or LX switches?

Resolution: PN33/35/98/99 Pneumatic exit devices are not usually used with RX or LX switches since the Pneumatic PN device is used instead EL to eliminate the electric from the device.:

Can the 179L be changed to 179L-NL?

Resolution: The 179L trim manufactured after February 28, 2011 can be field changed by getting the correct NL Spring part #600339 and following these instructions.:

How do you check what memory size is on a biometric F-Series HandPunch 3000?

Resolution: A biometric F-Series hand reader usually comes with standard user memory. When a user is added that exceeds that user memory size, there is no room left to store that user and that user template c...: