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FAQs

Resolution: our readers are compliant with the FIPS201 standard. Our products are listed on the government website http://fips201ep.cio.gov/apl.php as being compliant to the standard. If the custom...:

Can Chexit be added to the existing standard 98/99 device?

Resolution: The standard Von Duprin mechanical or electrical 98/99 exit device can NOT be converted to a CX98/99 device. Von Duprin CX98/99 has a different base plate and center case assembly. Exterior tri...:

Is the device centerline of the 9975, the same as the centerline of the 6223 strike?

Resolution: The centerline of 6223 is the same as the centerline of the mortise latch bolt. So the centerline of the mortise latch bolt or center line of the 6223 is 15/32" above the centerline of the device.:

How much amperage does the QEL draw?

Resolution: Applies only to Von Duprin QEL exit devices shipped after December 11th, 2014.1.0 amp inrush and a 0.14 amp holding current.:

Can an electric strike be added to a KR4954?

Resolution: The 6111 electric strike be added to a KR4954.The 6111 x 4854 template is needed for the cut out.KR54-F kit 050169-xxMale connector wire assembly 105987-00Female receptacle wire assembly 105988-00:

How tall of a door with a 8827 device work on out of the box?

Resolution: Standard 8827 will operate on a 7 foot tall door.:

Where is the WRI400 Training Power Point?

Resolution: A PDF copy of the WRI400 training power point is HERE:

Why is my Von Duprin Chexit device not lighting up or arming?

Resolution: Devices were shipped from the factory with solenoid driven prior to 8-24-2015. First confirm that you are using a PS873 or PS914 power supply.Measure the DC voltage at the ten wire hardness a...:

What is the part number for the 2670 metal tailpiece extension?

Resolution: The part number for 2670 cylinder tail piece extension is 050379.:

SMS Express 3.x.x is not allowing more than 8 character door names on additional facilities, other facility allows longer door names - is this a known problem?

Resolution: SMS Express 3.x.x is not allowing more than 8 character door names on additional facilities. Previous facilities worked capable of long door names - is this a known problem? No proble...: