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FAQs

Why do I get parsing errors when I try to register Schlage Express?

Resolution: When registering Schlage Express special characters like '&' sign can cause errors similar to the example below, when this happens you must replace the character with an alphanumeric value. Ex...:

How does the latch bolt retract on the Von Duprin XP device?

Resolution: The latch bolt on an XP98/99 exit device does not retract. The latch bolt will release and pivot out of the way when push bar is depressed or out side trim is activated.:

What electric strike can be used with 25-V?

Resolution: Pullman latch is an Engineering Special request part. See below.:

what is the amp draw of the AD lock

Resolution: up to 250mA:

Why would QEL retract and release repeatedly?

Resolution: The following could cause the QEL device to retract and release repeatedly: If this is a vertical rod type device, the vertical rods could be adjusted too short. Check rods for dead locking, ...:

Can you use the 6300 with the 33A/35A device?

Resolution: You can use the surface mounted 6300 electric strike with 33A/35A rim exit device as long as you have enough stile width for this strike.:

Is there a shim kit for the 24/25C?

Resolution: The shim kit for a concealed vertical rod device is not available through standard order entry as of February 2012, but can be ordered through Engineering Specials. A quote request&n...:

What does V mean in 996L-R/V?

Resolution: Vertical rod. "R/V" means the trim will work for a Rim or Vertical Rod 98/99 device.:

What is the new power supply for 873-AO-2Q

Resolution: PS914-2Q-4RL for devices shipped before 7/23/12 and PS914-2RS-4RL for devices shipped after 7/23/12.:

What is the part #number for the Von Duprin HD EL solenoid & plunger?

Resolution: HD-EL Plunger part number is 050537.HD-EL Solenoid part number is 050536.: