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FAQs

Is the 375L the only trim that will lock with a lever for the 5575?

Resolution: The 375L is the only lever trim with 5575 mortise device that locks or unlocks the outside handle.:

Resolution: All 6000 series electric strikes have two wires for solenoid and six wires for DS option.:

Are the PS914 and PS873 option boards interchangeable?

Resolution: The optional boards for PS914 and PS 873 are not interchangeable.:

Error 380 Invalid Property Value using Schlage Express

Resolution: Check settings, program settings, select credentials and devices, set default number of digits to 6, select en for language, restart software.may also will also receive error 13 type missmatch:

Which Von Duprin electric strike can be used with 9947 LBR exit device?

Resolution: Von Duprin 6213 electric strike can be used with 98/9947-LBR exit device with pullman latch on non fire rated openings.:

Does Ives hinges have connectors to Von Duprin hardware?

Resolution: Connectors are available on select products, see solution What products are available with Molex connectors?:

Can the MB1 or MB2 be used with a COR52 to mount to an overhead stop jamb bracket?

Resolution: Use the appropriate mounting bracket depending on your stop width. MB1 is for stop width over 2-1/2"MB2 is for stop widths up to 2-1/2".No special template is required for the overhead o...:

Legacy XceedID / Schlage Readers and Credentials - Troubleshooting Outline

Resolution: 1) What is the nature of the issue? a. What has already been done to try to resolve the issue? 2) ...:

How many wires are needed in power transfer for exit alarm ALK device with EI ( external inhibit )?

Resolution: Exit alarm ALK with battery power and external inhibit EI requires two wires to power transfer hinge to operate the exit device. If external power supply is used to power the ALK device it req...:

How do you find the serial number of a biometric F-Series handpunch or Handkey II?

Resolution: Yes, press the * (asterisk) key 10 times on the reader. The serial number will be displayed. A second way of locating the serial number on the reader is to visually check...: