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FAQs

Is the 1/8" cylinder spacer for the KR kit needed for 1-1/8" or 1 1/4" mortise cylinder?

Resolution: Cylinder spacer is not needed for Von Duprin KR mullions with either 1-1/8" or 1-1/4" cylinder.:

What Von Duprin electric strike will work with a Yale 7150?

Resolution: Von Duprin does not offer an electric strike to operate with Yale 7150 exit device.:

Is the old CT500 Controller compatible with the Schlage Utility Software?

Resolution: The CT500 is obsolete and is NOT compatible with the new Schlage Utility Software and Hand Held Programming device.CT500 Users must use the original Uplink software application and laptop (with ser...:

Are the Von Duprin 98/9927 and the 98/9927-F the same top and bottom latches?

Resolution: The 98/9927 and the 98/9927F have the same top and bottom latches. Fire rated device required two mounting bracket to hold the top and bottom latches to the door and non fire rated device only requ...:

Is the 375L the only trim that will lock with a lever for the 5575?

Resolution: The 375L is the only lever trim with 5575 mortise device that locks or unlocks the outside handle.:

How many wires does the 6210 use?

Resolution: All 6000 series electric strikes have two wires for solenoid and six wires for DS option.:

Are the PS914 and PS873 option boards interchangeable?

Resolution: The optional boards for PS914 and PS 873 are not interchangeable.:

Error 380 Invalid Property Value using Schlage Express

Resolution: Check settings, program settings, select credentials and devices, set default number of digits to 6, select en for language, restart software.may also will also receive error 13 type missmatch:

Which Von Duprin electric strike can be used with 9947 LBR exit device?

Resolution: Von Duprin 6213 electric strike can be used with 98/9947-LBR exit device with pullman latch on non fire rated openings.:

Does Ives hinges have connectors to Von Duprin hardware?

Resolution: Connectors are available on select products, see solution What products are available with Molex connectors?: