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FAQs

Error 380 Invalid Property Value using Schlage Express

Resolution: Check settings, program settings, select credentials and devices, set default number of digits to 6, select en for language, restart software.may also will also receive error 13 type missmatch:

Which Von Duprin electric strike can be used with 9947 LBR exit device?

Resolution: Von Duprin 6213 electric strike can be used with 98/9947-LBR exit device with pullman latch on non fire rated openings.:

Does Ives hinges have connectors to Von Duprin hardware?

Resolution: Connectors are available on select products, see solution What products are available with Molex connectors?:

Can the MB1 or MB2 be used with a COR52 to mount to an overhead stop jamb bracket?

Resolution: Use the appropriate mounting bracket depending on your stop width. MB1 is for stop width over 2-1/2"MB2 is for stop widths up to 2-1/2".No special template is required for the overhead o...:

Legacy XceedID / Schlage Readers and Credentials - Troubleshooting Outline

Resolution: 1) What is the nature of the issue? a. What has already been done to try to resolve the issue? 2) ...:

How many wires are needed in power transfer for exit alarm ALK device with EI ( external inhibit )?

Resolution: Exit alarm ALK with battery power and external inhibit EI requires two wires to power transfer hinge to operate the exit device. If external power supply is used to power the ALK device it req...:

How do you find the serial number of a biometric F-Series handpunch or Handkey II?

Resolution: Yes, press the * (asterisk) key 10 times on the reader. The serial number will be displayed. A second way of locating the serial number on the reader is to visually check...:

XceedID / Schlage RFID Credential Formatting - 26-bit Explained

Resolution: *THIS ARTICLE DETAILS BIT FORMATS. FOR INFORMATION ON HOW TO TELL WHAT BIT FORMAT EXISTS ON AN XCEEDID/SCHLAGE CREDENTIAL, PLEASE SEE 74083* RFID credentials, both Proximity and Smart, share...:

Which strike is used with XP98/99 device?

Resolution: The 909 strike is used in single and paired non-fire rated and single fire rated openings. The 954 strike is used on fire rated pairs with mullion. The 299 and 1609 strikes cannot b...:

Is there any way to lock the push side of an opening with a Von Duprin exit device?

Resolution: You cannot lock the push side of the exit device as a panic device by design must allow exit. Any attempt to block an exit is forbidden by code.: