Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Why can't I see the Lock Friendly name in the Hand Held Device (HHD)?

Resolution: In order for the HHD to be able to display the lock name, the lock firmware must be updated with ADFwPkg 2.17.10 and COFwPkg 1.21.0 (OR higher) AND the lock MUST be programmed with its door file be...:

Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?

Resolution: After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...:

My AD or CO series lock cannot be put in coupling mode.

Resolution: With the recent firmware update, the Coupling mode will be disabled in the AD or CO series locks after an SUS is successfully coupled to the lock the first time. (see notes below for effected ...:

Does Von Duprin have any current trim that can be provided to work with the 44 series device?

Resolution: The 880 series trim will work with the 44 series device.:

What will cause no output of 24V on the 900-2RS?

Resolution: Checking the following items: The setting of the PS914 is set on 24VDC You measure 24VDC from the PS914 mother board The 900-2RS is plugged into the PS914 power power supply Either the fire a...:

How is the QEL calibrated?

Resolution: The QELA motor that has shipped since 2015 is self calibrating. Older versions had a calibration button, and these notes would apply: Calibration is an internal process of the QEL device&...:

What is the thread size on LCN thru bolts?

Resolution: The LCN Thru bolts accept 1/4-20 thread. LCN thru bolts are made of steel with zinc plating.:

Will a 98/99 Rim x 3' device fit on a 27" double door 1/2" stop height with 299F Strike?

Resolution: The minimum door opening must be 26.562" with 4954/9954 mullion.:

What special template (ST) is used with the 4040XPT closer and a bar style gate?

Resolution: LCN offers a 4040XPT X ST-3592 closer for use on half, bar style interior gates. This special is not recommended for full size heavy gates. :

Can you convert the EL33A/35A or EL98/99 series exit device to the QEL device?

Resolution: The Von Duprin EL33A/35A/98/99 device can be converted to the QEL device by getting the correct sized QEL baseplate conversion kit. The existing PS914 or PS873 power supply can be used. ...: