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FAQs

When did we Von Duprin release the RX996L trim as a standard?

Resolution: The Von Duprin RX996L trim was released to standard order entry in May 2010. The Von Duprin 996L and 996L-BE trims can be ordered with RX switch. The 996L-NL and 996L-DT trims can not have the...:

Does the Chexit RCM kit come with a box that can be mounted into the wall?

Resolution: The Chexit RCM kit includes the back box and must be mounted into the wall.:

Is the 6111 24VDC backbox available?

Resolution: The 6111 24VDC backbox is available.FSE - part number 111746-00 STD BACK BOX ASSY TYPE C 24VDC FSEFS part number 111745-00 24VDC FS:

Why does the Von Duprin ALK going into alarm randomly?

Resolution: Following could cause the exit alarm ALK going into alarm. Defective ALK PC board part number 101030. Bad request exit switch RX, part number 050251. If LX switch is used instead of...:

What is the minimum dimension from the edge of the door to a glass light cutout?

Resolution: Minimum dimensions to cutouts for glass lights: Vertical edge of door to edge of cutout = 5 29/32" Top of door to top of cutout = 6" Bottom of door to bottom of cutout = 10" Reinforcing chann...:

Does the cylinder lock or unlock the outside lever on the E7500 lock?

Resolution: The key acts in a Night Latch (NL) function with E7500 electric mortise lock and does not lock/unlock the outside lever.:

Which EPT do I need if I have an RX with E 996 trim on my exit device?

Resolution: Requires the EPT10 power transfer.The RX switch has three wires and E996L trim has two wires, total of five wires. :

What is the part number for the cable or wiring harness for an E996L trim?

Resolution: The part number for the cable or wiring harness for an E996L trim is CABLE.10038:

The CT5000 does not log reader tamper events.

Resolution: Reader tamper switch monitoring was not available at product launch, but will be released shortly afterward.When reader tamper switch monitoring is implemented, a tamper signal from either reader w...:

Can the CT5000 be powered by AA alkaline batteries?

Resolution: The power supply must be able to source enough current for the CT5000 (500 milliamps) plus any additional devices (electric strike, mag lock, etc.) connected to the CT5000.: