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FAQs

What is the part number for the cable or wiring harness for an E996L trim?

Resolution: The part number for the cable or wiring harness for an E996L trim is CABLE.10038:

The CT5000 does not log reader tamper events.

Resolution: Reader tamper switch monitoring was not available at product launch, but will be released shortly afterward.When reader tamper switch monitoring is implemented, a tamper signal from either reader w...:

Can the CT5000 be powered by AA alkaline batteries?

Resolution: The power supply must be able to source enough current for the CT5000 (500 milliamps) plus any additional devices (electric strike, mag lock, etc.) connected to the CT5000.:

What is an A, B, C and D label fire door?

Resolution: A = 3 hour (180 minute) fire ratingB = 1.5 hour (90 minute) fire ratingC = 0.75 hour (45 minute) fire ratingD = 0.5 hour (30 minute) fire rating:

If you remove jumper off the 900-FA board to install onto the 900-2RS should they give the jumper to the customer so they have it?

Resolution: The removed jumper is left inside the power supply enclosure at the factory so it would be available if the FA card is ever removed.:

several red flashes on prox cards on cm locks; No access

Resolution: Red LED blinks 2-3 times after a valid credential is presented.Out side of time zone.Verify corrected time on lock ensure cards are in a valid time zone.:

What is the maximum number of users on an AD-200 lock

Resolution: AD-200 5000 users, 5000 audits CO-100 500 users CO-200 2000 users 2000 audits KC-2 1000 users, 1000 audits CM (Silver) 1000 users, 1000 audits:

Can the 268-10 or 320 Maglocks without circuit boards be wired for 12 or 24 VDC

Resolution: (12VDC: Red ties to positive(+), White wire ties to negative(-), Black & Blue wires tied together) (24VDC: Red and Black wires tied together connect to positive(+), Blue and White wires t...:

Can Drywall Slip-on frames be welded?

Resolution: Drywall Slip-on frames are recommended and designed to be installed as KD (Knock Down) assemblies and not recommended to be welded (SUA). If a DW-Series or K-Series is welded prior to installa...:

Is the Ives 8190 for 2 1/4" thick doors an engineering special?

Resolution: The 8190 can be order as a standard for 2 1/4" door thickness. Specify the door thickness to get proper mounting hardware.: