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FAQs

What is the minimum dimension from the edge of the door to a glass light cutout?

Resolution: Minimum dimensions to cutouts for glass lights: Vertical edge of door to edge of cutout = 5 29/32" Top of door to top of cutout = 6" Bottom of door to bottom of cutout = 10" Reinforcing chann...:

Does the cylinder lock or unlock the outside lever on the E7500 lock?

Resolution: The key acts in a Night Latch (NL) function with E7500 electric mortise lock and does not lock/unlock the outside lever.:

Which EPT do I need if I have an RX with E 996 trim on my exit device?

Resolution: Requires the EPT10 power transfer.The RX switch has three wires and E996L trim has two wires, total of five wires. :

What is the part number for the cable or wiring harness for an E996L trim?

Resolution: The part number for the cable or wiring harness for an E996L trim is CABLE.10038:

The CT5000 does not log reader tamper events.

Resolution: Reader tamper switch monitoring was not available at product launch, but will be released shortly afterward.When reader tamper switch monitoring is implemented, a tamper signal from either reader w...:

Can the CT5000 be powered by AA alkaline batteries?

Resolution: The power supply must be able to source enough current for the CT5000 (500 milliamps) plus any additional devices (electric strike, mag lock, etc.) connected to the CT5000.:

What is an A, B, C and D label fire door?

Resolution: A = 3 hour (180 minute) fire ratingB = 1.5 hour (90 minute) fire ratingC = 0.75 hour (45 minute) fire ratingD = 0.5 hour (30 minute) fire rating:

If you remove jumper off the 900-FA board to install onto the 900-2RS should they give the jumper to the customer so they have it?

Resolution: The removed jumper is left inside the power supply enclosure at the factory so it would be available if the FA card is ever removed.:

several red flashes on prox cards on cm locks; No access

Resolution: Red LED blinks 2-3 times after a valid credential is presented.Out side of time zone.Verify corrected time on lock ensure cards are in a valid time zone.:

What is the maximum number of users on an AD-200 lock

Resolution: AD-200 5000 users, 5000 audits CO-100 500 users CO-200 2000 users 2000 audits KC-2 1000 users, 1000 audits CM (Silver) 1000 users, 1000 audits: