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FAQs

Which 996 do I specify with the 99 rims on pairs of doors with cylinder entry?

Resolution: Specify the 996L-NL.:

Do I need to replace the internal rods when I convert my 1990 to a 1690?

Resolution: The rods are the same on the 990/1990 and the 1690 device.:

Resolution: The Senior Swing Series used to have a 2 gearbox options, a "standard force" (15 lbs) and a "RF - reduced force" (11 lbs). In November 2009 RF option was eliminated and we made the standard gearbox...:

What replaced the Falcon Monarch 17 & 18 devices?

Resolution: Falcon Monarch 24 series exit devices replaced the 17 Series exit devices. Falcon Monarch 25 series exit devices replaced the 18 Series exit devices.:

What is a backset?

Resolution: Backset is the horizontal distance from the face of the lock (door edge) to the centerline of the knob hub keyhole or cylinder. :

Can you do LBR on a 98/9947 WDC?

Resolution: This is available. If this is a fire rated opening you must use the Auxiliary Fire Latch Kit to maintain your Fire Rating. If not fire rated simply omit the bottom rod but be aware that your...:

Is the 210L trim still available?

Resolution: The Von Duprin 210L trim is no longer available and was replaced with the 230L trim.:

Does the QEL retract the latch bolt and the pushpad?

Resolution: Yes the Von Duprin QEL exit device retracts the latch bolt and pushpad. Pushpad and latch bolt stay retracted as long as power is applied to the QEL exit device. :

Is there an NL function for the 94/9547?

Resolution: Not a true NL function where the key retracts the latches, but an NL function can be achieved by using the LP374L lever trim in an "NL" function. The lever will only unlock while the key is t...:

What should I do if the CT5000 USB cable gets disconnected during a firmware update?

Resolution: If the SUS has timed out (after a few seconds), do the following: Reconnect the USB cable; When communication has been re-established, Select "Device Options" at the bottom of the Schlage...: