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FAQs

Resolution: Backset is the horizontal distance from the face of the lock (door edge) to the centerline of the knob hub keyhole or cylinder. :

Can you do LBR on a 98/9947 WDC?

Resolution: This is available. If this is a fire rated opening you must use the Auxiliary Fire Latch Kit to maintain your Fire Rating. If not fire rated simply omit the bottom rod but be aware that your...:

Is the 210L trim still available?

Resolution: The Von Duprin 210L trim is no longer available and was replaced with the 230L trim.:

Does the QEL retract the latch bolt and the pushpad?

Resolution: Yes the Von Duprin QEL exit device retracts the latch bolt and pushpad. Pushpad and latch bolt stay retracted as long as power is applied to the QEL exit device. :

Is there an NL function for the 94/9547?

Resolution: Not a true NL function where the key retracts the latches, but an NL function can be achieved by using the LP374L lever trim in an "NL" function. The lever will only unlock while the key is t...:

What should I do if the CT5000 USB cable gets disconnected during a firmware update?

Resolution: If the SUS has timed out (after a few seconds), do the following: Reconnect the USB cable; When communication has been re-established, Select "Device Options" at the bottom of the Schlage...:

When did we Von Duprin release the RX996L trim as a standard?

Resolution: The Von Duprin RX996L trim was released to standard order entry in May 2010. The Von Duprin 996L and 996L-BE trims can be ordered with RX switch. The 996L-NL and 996L-DT trims can not have the...:

Does the Chexit RCM kit come with a box that can be mounted into the wall?

Resolution: The Chexit RCM kit includes the back box and must be mounted into the wall.:

Is the 6111 24VDC backbox available?

Resolution: The 6111 24VDC backbox is available.FSE - part number 111746-00 STD BACK BOX ASSY TYPE C 24VDC FSEFS part number 111745-00 24VDC FS:

Why does the Von Duprin ALK going into alarm randomly?

Resolution: Following could cause the exit alarm ALK going into alarm. Defective ALK PC board part number 101030. Bad request exit switch RX, part number 050251. If LX switch is used instead of...: