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FAQs

What door is used in a tornado application?

Resolution: Tornado shelter applications require the use of Paladin PW14-Series doors and FP14-Series frames: Tornado shelter doors are a tested system comprising of the door, frame and hard...:

What is the part number for the "ridged" or "strike" plate on the 299 roller strike?

Resolution: Strike or ridged plate with ridges part number is 970323622.:

Does Von Duprin still supply cylinders keyed alike?

Resolution: Von Duprin does not supply cylinders keyed alike. Cylinders keyed alike are available from Schlage and Falcon.:

Is there a 9975NLOP?

Resolution: Order device as "9875 NL Less Trim" or a "9975 NL Less Trim" Prep a Metal door for the cylinder on the exterior side of the door per template 40018 Prep a Wood door for the cylinder on the exte...:

Is the Von Duprin 22 series device designed for exterior use?

Resolution: We don't recommend the 22 series exit device for exterior use application. :

Can I run 4 QEL devices from one PS902?

Resolution: No, you can only add one 900-2Q option board to the PS902 power supply and 900-2Q only can support two QEL devices.:

Can the PS 873 BB kit in the PS914?

Resolution: The PS873-BB kit can't be installed in the PS914 enclosure. :

What electric strike replaced the Von Duprin 3031?

Resolution: The 6111 electric strike replaced the Von Duprin 3031 electric strike.:

The reader LEDs on my CT5000 system do not indicate access when a valid credential is presented, even though the relays respond as expected.

Resolution: The CT5000 may not provide complete LED control for all readers. For highest level of compatibility, the reader should be configured with its LEDs OFF.The user should consult the reader manufacture...:

I replaced the CT5000 coin cell, but I still get a Low Battery indication.

Resolution: Coin Cell part number is CR2025 - 3Volt Lithium - available at most any battery store.: