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FAQs

Auto operator is opening before QEL retracts the latch. How do I fix this?

Resolution: If this is a pair of QEL, you can connect two QEL to a single ouput on a -2RS Board. If you still have a problem you will have to look at either: a) delaying the AO using option...:

Was the 910 TP replaced by any other trim?

Resolution: There is no replacement for the older 910TP as the thumbpiece style trim was dropped as an offering in Feb. 2011.:

Can you use a spring hinge outside?

Resolution: Spring hinges are not recommended for outside application.:

Does an FSB mortise lock work with the Von Duprin 6211 electric strike?

Resolution: The FSB mortise locks will work with the Von Duprin electric strike but we need to do a layout for each specific lock and strike application.:

What size is the 1990 hex dogging key?

Resolution: 9/32":

How is the Schlage ND lock installed?

Resolution: Select the appropriate installation instructions below for step-by-step guidance on how to install a Schlage ND lock. ND-Series Installation Instructions (locks manufactured after 01-31-2017)N...:

Will the 6210 fit in the same cut out as the 6211?

Resolution: The cutout on the face of the frame on the 6210 needs to be 3/32" deeper.:

What is the part number for the 24-C extension rods?

Resolution: 12" = 650017 24" = 650018 36" = 650019:

Is there a way to wire in a remote reset for the Chexit?

Resolution: For Chexit devices shipped after 8-24-2015 with motor driven: A momentary, normally closed dry contact switch should be connected between green and red wires of twelve wire field wiring ...:

GT-400 How to check OS version (BSP version)?

Resolution: type 'bspver' or '/usr/bin/bspver' at command prompt and it will display your OS (BSP) version: