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FAQs

GT-400 Release Guide for 3.2.34 and 3.2.18

Resolution: GT-400 Release Guide for 3.2.34 and 3.2.18:

What mag lock replaced the former Von Duprin 700?

Resolution: There is not a direct replacement for the old Von Duprin 700 Shear Lock series mag lock.The Von Duprin 700 had been replaced by the old Locknetics 280-700, which has also since been discontinued, a...:

Where is the wood template for the 996L-DT ?

Resolution: There is no template for 996L-DT for wood door. You will need to use the 996L-DT installation instruction or 996L-DT metal template. See attached instruction/template 996L-DT instruction/template.:

Where can I get the templates for a Windstorm device?

Resolution: Templates for the Windstorm device are not available.:

Does any of the Ives VR trims work with non-IR exit devices?

Resolution: You will need to check with the other manufacturer. Check the template for the other manufacturer to see if the hole pattern for the trim and the cylinder location would match up. The VR trim cou...:

Can we run both mag locks and EL devices from the PS 914?

Resolution: It requires 900-4RL and 900-FA option boards to release the mag locks when a fire alarm is activated. Specify PS914 x 900-4RL x 900-FA.:

Auto operator is opening before QEL retracts the latch. How do I fix this?

Resolution: If this is a pair of QEL, you can connect two QEL to a single ouput on a -2RS Board. If you still have a problem you will have to look at either: a) delaying the AO using option...:

Was the 910 TP replaced by any other trim?

Resolution: There is no replacement for the older 910TP as the thumbpiece style trim was dropped as an offering in Feb. 2011.:

Can you use a spring hinge outside?

Resolution: Spring hinges are not recommended for outside application.:

Does an FSB mortise lock work with the Von Duprin 6211 electric strike?

Resolution: The FSB mortise locks will work with the Von Duprin electric strike but we need to do a layout for each specific lock and strike application.: