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FAQs

Why does my display on HandKey show C0000 HHHH

Resolution: You have status display turned on. Go into password menu 1 and go into Status Display and turn it off.:

How is the nuisance alarm and delay set on the CX Device?

Resolution: To set the nuisance delay and alarm on the Chexit devices shipped prior to 8-24-2015 with solenoid driven, remove power from the module and set dip switch 5 & 6 to the on positio...:

What strike will work with the Von Duprin XP98/99 rim device on a double door application with no mullion and flush bolts on one door?

Resolution: We do not have a strike that will work with the XP98/99 device on a pair of doors without a mullion. The device load force was tested with the 909 strike and or the 954 strike only. You m...:

Will the PS900- BB handle 24vdc?

Resolution: We provide two 12VDC batteries with PS900 series power supplies. The power supply will regulate the the DC voltage on the battery board for 12/24VDC output.:

GT-400 Release Guide for 3.2.34 and 3.2.18

Resolution: GT-400 Release Guide for 3.2.34 and 3.2.18:

What mag lock replaced the former Von Duprin 700?

Resolution: There is not a direct replacement for the old Von Duprin 700 Shear Lock series mag lock.The Von Duprin 700 had been replaced by the old Locknetics 280-700, which has also since been discontinued, a...:

Where is the wood template for the 996L-DT ?

Resolution: There is no template for 996L-DT for wood door. You will need to use the 996L-DT installation instruction or 996L-DT metal template. See attached instruction/template 996L-DT instruction/template.:

Where can I get the templates for a Windstorm device?

Resolution: Templates for the Windstorm device are not available.:

Does any of the Ives VR trims work with non-IR exit devices?

Resolution: You will need to check with the other manufacturer. Check the template for the other manufacturer to see if the hole pattern for the trim and the cylinder location would match up. The VR trim cou...:

Can we run both mag locks and EL devices from the PS 914?

Resolution: It requires 900-4RL and 900-FA option boards to release the mag locks when a fire alarm is activated. Specify PS914 x 900-4RL x 900-FA.: