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FAQs

Resolution: The B500 deadbolts meet the following certification: ANSI A156.5, 2001, Grade 2. Available UL Listed for 3-hour fire door.:

Can QEL and RX be added to an existing 9927?

Resolution: The QEL conversion kit (3' or 4') and the RX switch kit (050251-00) can convert the 9927 to QEL-RX9927 device.:

How many credentials can a CM lock hold How many users can a CM lock hold

Resolution: First generation Black CM (Cylinder under reader)500 usersSecond generation Steel CM (Cylinder above reader)1000 users :

Will the 6300 electric strike work with 88-F or the 88 rim panic?

Resolution: Von Duprin 6300 electric strike will operate with 88 rim but not 88F fire rated exit devices.:

Will the EL retrofit kit work on an old style 3347?

Resolution: The EL retrofit kit will work with an old style 33/3547 exit device.:

Is there a wood door template for the 9957?

Resolution: There is not a wood template for 9957 three point latches, use the 98/99 rim template W10301 to get the correct device backset. For NL trim (990NL) use trim template and installation instruction W...:

Are the Von Duprin 3347A exit device latches the same as the old 3347 latches?

Resolution: Yes, the current 3347A/3547A/3347A-F/3547A-F latches are the same as the latches used with the old style Von Duprin 3347/3547/3347-F/3547-F devices. :

What is the part number for the CX wiring assembly?

Resolution: The part number for "CX Wiring Assembly" also called "Ten Wire Connector" is 112018-00. :

How long will the CT5000 real-time clock maintain date and time if main power fails?

Resolution: The 3-volt coin cell will keep the real-time clock running continuously for a minimum of two (2) days in the absence of main power.:

Can I set up the CT5000 to remotely unlock a door?

Resolution: When the switch changes state (e.g., from open to closed), the CT5000 will change the state of the Strike relay.: