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FAQs

How to adjust 9975 that is not retracting the latch bolt all the way?

Resolution: There are two screws on the center case that adjust the finger on the device to activates the mortise lock. Loosen the two screws and move the finger towards the end case. This will make the m...:

What certifications does the B500 meet?

Resolution: The B500 deadbolts meet the following certification: ANSI A156.5, 2001, Grade 2. Available UL Listed for 3-hour fire door.:

Can QEL and RX be added to an existing 9927?

Resolution: The QEL conversion kit (3' or 4') and the RX switch kit (050251-00) can convert the 9927 to QEL-RX9927 device.:

How many credentials can a CM lock hold How many users can a CM lock hold

Resolution: First generation Black CM (Cylinder under reader)500 usersSecond generation Steel CM (Cylinder above reader)1000 users :

Will the 6300 electric strike work with 88-F or the 88 rim panic?

Resolution: Von Duprin 6300 electric strike will operate with 88 rim but not 88F fire rated exit devices.:

Will the EL retrofit kit work on an old style 3347?

Resolution: The EL retrofit kit will work with an old style 33/3547 exit device.:

Is there a wood door template for the 9957?

Resolution: There is not a wood template for 9957 three point latches, use the 98/99 rim template W10301 to get the correct device backset. For NL trim (990NL) use trim template and installation instruction W...:

Are the Von Duprin 3347A exit device latches the same as the old 3347 latches?

Resolution: Yes, the current 3347A/3547A/3347A-F/3547A-F latches are the same as the latches used with the old style Von Duprin 3347/3547/3347-F/3547-F devices. :

What is the part number for the CX wiring assembly?

Resolution: The part number for "CX Wiring Assembly" also called "Ten Wire Connector" is 112018-00. :

How long will the CT5000 real-time clock maintain date and time if main power fails?

Resolution: The 3-volt coin cell will keep the real-time clock running continuously for a minimum of two (2) days in the absence of main power.: