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FAQs

Why can't I select track 1 on my AD-200 lockset using the Schlage Utility Software (SUS)?

Resolution: Magnetic Track 1 is not available on AD-200 series locksets: The AD200 card format is not compatible with track 1.:

What port needs to open for Ethernet Biometric devices?

Resolution: Port 3001 needs to be open locally for ethernet communication to the Schlage Biometric hand readers and software.:

Can we do TW on swing clear hinges?

Resolution: Swing clear hinges are available with TW (through wire).:

What was the part number for the old D series levers spring cage?

Resolution: The old D series springcage part numbers are as follows: C303-035 - Inside Springcage C303-036 - Outside Springcage These parts are no longer available.:

What is the square block that holds the L lock levers onto the door?

Resolution: The square block is probably the springcage assembly, L283-040. This component has an internal spring to keep the lever in the horizontal position.:

What are the lever returns on the AL lever designs?

Resolution: California code requires no more than a 1/2" lever return (distance between the tip and the door face). The AL series Saturn (SAT), Neptune (NEP) and Omega (OME) meet this requirement, The AL serie...:

How can an old or new 9927 top latch be identified?

Resolution: The new 98/9927 latches use 1/4-20 screws to mount the latches, where the old 98/9927 latches used 10-24 screws.:

How is the 2390 changed from NL to Hold Back?

Resolution: The function of the exterior cylinder is determined by the orientation of the cam on the back of the mortise cylinder. See step 11 of the 2390 instructions:

What would cause the Von Duprin delay egress Chexit device not to provide delay egress?

Resolution: For Solenoid driven Chexit devices shipped from the factory prior to 8-24-2015, the following could cause the device not to provide delay egress:Measure the voltage between green and orange wires o...:

How to adjust 9975 that is not retracting the latch bolt all the way?

Resolution: There are two screws on the center case that adjust the finger on the device to activates the mortise lock. Loosen the two screws and move the finger towards the end case. This will make the m...: