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FAQs

Chexit goes into alarm with fast flashing LED and not locking after rearm time.

Resolution: Chexit devices shipped prior to 8-24-2015 with solenoid driven: Chexit device has a RX switch with a connector that needs to be connected to the Chexit module otherwise the alarm will sound af...:

Is the Von Duprin E996L electric trim handing field reversible?

Resolution: The Von Duprin E996L electric trim is field reversible. See attached 996L installation instructions on page 2 for rehanding procedure. 996L Installation Instructions:

Does the Schlage SFIC rim housings accept both 6 and 7 pin IC cores?

Resolution: The Schlage small format interchangeable core rim cylinders 80-329, 80-159, 80-116, and 08-129 can accept 6 pin and 7 pin small format cores.:

What is the cylinder part number for an ND-Series lock?

Resolution: ND-Series Cylinder Reference Table Function Door Thickness Cylinder Mechanism Complete Cylinder Non-Hotel Functions Standard Conventional 23-065 Primus 20-765 Pri...:

Can Primus keys operate non Primus cylinders?

Resolution: A Primus key can operate a non-Primus cylinder as long as the keyway is the same or the key is a multi-section and in the Everest or Everest 29 keyway families. Non-Primus Classic Obverse keyways...:

Why isn't the LEV available with a cylinder option?

Resolution: The Levon lever was created to initially satisfy the ADA requirements for locks, but it is too small to fit a cylinder. The equivalent to the Levon lever on our other products is the Rhodes and Sa...:

How to connect BE 367 into HHD?

Resolution: HD /SUS must be in serial communication mode. Tap icon at right of the banner " no device connected". It should show the image of a 9 pin D connector for serial communication.once this ...:

Can the Von Duprin RX Switch be installed on an existing Falcon Monarch 19?

Resolution: The devices baseplates/scissor assemblies are different and will not accept the Von Duprin RX switch.:

Is there a special template (ST) for a 4011 to allow it to swing 180 degrees?

Resolution: 4010/4011 Regular Template will allow 140° door opening. LCN does off special templates (STs) for 180° of swing, depending on hinge size and frame conditions. ST-1495 is u...:

Is the option card assembled to the PS914 - 2RS main board?

Resolution: When ordered as PS914-2RS from the factory we will install the 2RS into the supply before it leaves. :