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FAQs

Can Primus keys operate non Primus cylinders?

Resolution: A Primus key can operate a non-Primus cylinder as long as the keyway is the same or the key is a multi-section and in the Everest or Everest 29 keyway families. Non-Primus Classic Obverse keyways...:

Why isn't the LEV available with a cylinder option?

Resolution: The Levon lever was created to initially satisfy the ADA requirements for locks, but it is too small to fit a cylinder. The equivalent to the Levon lever on our other products is the Rhodes and Sa...:

How to connect BE 367 into HHD?

Resolution: HD /SUS must be in serial communication mode. Tap icon at right of the banner " no device connected". It should show the image of a 9 pin D connector for serial communication.once this ...:

Can the Von Duprin RX Switch be installed on an existing Falcon Monarch 19?

Resolution: The devices baseplates/scissor assemblies are different and will not accept the Von Duprin RX switch.:

Is there a special template (ST) for a 4011 to allow it to swing 180 degrees?

Resolution: 4010/4011 Regular Template will allow 140° door opening. LCN does off special templates (STs) for 180° of swing, depending on hinge size and frame conditions. ST-1495 is u...:

Is the option card assembled to the PS914 - 2RS main board?

Resolution: When ordered as PS914-2RS from the factory we will install the 2RS into the supply before it leaves. :

Is the 996L lever trim supplied as "breakaway" standard?

Resolution: The 994L and 996L trims are both Break Away style levers standard.:

Is the PS873 defective if supplying more than 26.4 VDC?

Resolution: If PS873 power supply provides more than 26.4VDC replace the power supply with PS914 power supply.:

Will the Falcon 24 EO accept any 24 series trim?

Resolution: The 24 device will accept all 24 series trims. The 24 device has the main trim input cam on the centercase for the trims even on Exit Only(EO) devices.:

Does Von Duprin offer any pulls that through bolt to the Guard-X device?

Resolution: Von Duprin does not offer any lever trim or pulls that through bolt to the Guard X device. Ives has the 8102-6 and 8105-6 pulls that can be lined up with the mounting screws of the exit device b...: