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FAQs

Why does a 25 device come undogged when the door closes?

Resolution: The dogging spring in the dogging assembly could be worn or broken or possibly the dogging pin on the device is bent towards endcap of device instead of being perpendicular with baseplate.:

What size are the 4040XP-31 cover screws?

Resolution: The 4040XP standard cover screws are a specialty screw with a 12/24 thread and a 3/32" hex head. The thread length is approximately 7/32" and the overall length of the screw is approxim...:

What are the part numbers for the ND lock spring cages?

Resolution: ND -series locks manufactured on or after January 30, 2017 use the following spring cages:Outside - N523-218 - For ALL cylinder options except for JD-YA6, JD-YA7 and JD-MEDInside - N523-222 -...:

Are the M and MA locks compatible?

Resolution: No parts are compatible between the Falcon MA-Series and the obsolete Falcon M-Series.:

What is the distance between the two main prep holes on the H lock from Schlage?

Resolution: The center to center distance is 4 inches.:

Can a Von Duprin EL device have pull side key access for loss of power situations?

Resolution: A Von Duprin EL device can have pull side key access in cases of power loss when used with a trim with key over-ride to allow entry.:

What exit device will cover a 161 prep?

Resolution: The 98/99 device is recommended to be used on 161 cut out.:

What special template (ST) is used with a 2030 closer and swing clear hinges?

Resolution: Special Template ST-0568 is used to template a 2030 closer with swing clear hinges.ST2266-2 is used for the 2030 series closer being mounted with a swing clear hinge and -417 wood clips, wood ...:

What power supply replaced the Von Duprin PS861?

Resolution: The PS902 power supply replaced the Von Duprin PS861 power supply.:

Where do I get the Machine ID for Schlage Express?

Resolution: To get the Schlage Express unlock key, you'll be asked for the Machine ID in the registration page, the Machine ID can be found in the Schlage Express about page, follow the steps below to get to t...: