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FAQs

Why can't I order an AD-Series or CO-Series mortise deadbolt with a classroom/storeroom (70) function

Resolution: * NOTE: the AD300/400 devices simply communicate the change in Deadbolt Position status to the Host software. The software then decides what action should or should not be taken at the device. :

Do we have a Schlage conventional retrofit cylinder for Yale locks?

Resolution: Standard Schlage cylinders will not fit in Yale locks, but Schlage does offer special retrofit cylinder that, when ordered, can fit into specific Yale locks. See below for retrofit options. ...:

How close can the top hinge be to the top of the door?

Resolution: The minimum top and bottom butt hinge locations are as follows: To the hinge centerline: 4 1/2" and 5" hinges = 5 3/8" is the minimum location from top of door to centerline of the first hi...:

How far can a 4ft EL 99R device be cut down to?

Resolution: EL98/99-4 ft rim device required minimum of 35.2" with 5/8" stop height door opening on single door and 35.56" with 4954/9954 mullion.:

Where can I find 19-V installation instructions?

Resolution: 19 Series Installation Instructions page.:

Where can I find wiring information for the Chexit?

Resolution: Chexit devices shipped before 8-24-2015 with solenoid driven:Attached are the single and double door wiring , cable voltage reading documents for trouble shooting, and the installation in...:

What is the part number for the Von Duprin E996L solenoid?

Resolution: This solenoid is replaceable. 24V: part number 050671 kit or 050814 (solenoid only) 12V: part number 050898 (solenoid only) :

Can the E371LBE be used with a 5547-F?

Resolution: The E371L-BE trim can be use with 5547-F device.:

Can you add a RX-LC switch to a 98/99 device out in the field

Resolution: You can add an RX-LX with a switch kit, part number 05028.Click - for Installation Instructions: Von Duprin RX RX-LC/S1 Switch Retrofit Kit Installation Instructions for 33A/35A & 98/99 De...:

What special template (ST) is used with a 4020 closer and a deep reveal?

Resolution: The "Regular Arm" allows for 180 degree with reveals up to 2-9/16” or 140 degree with reveals up to 4”The “Long Arm” allows for 140 degree with reveals from over 4” up to 8”ST-2458 will accommodate...: