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FAQs

How many wires do I need to run to the door using an RX EL Exit device?

Resolution: Five wires; two for EL and three for RX switch.:

Can the new 900-2Q option board be used with an old Von Duprin PS873 power supply?

Resolution: The PS900 power supplies will only accept the 900-XX option boards.:

Are the Instruction roses (previously called indicator roses) for the ND locks handed?

Resolution: The ND-series instruction rose (previously called an indicator rose) (XN12-035 - Rhodes style, all levers except Omega) (XN12-045 - Omega lever style only) are not handed. :

Can you get an E9875L or E9975L with a rigid lever (L-NL or L-DT)?

Resolution: The E7500 electric mortise lock body supplied on E98/9975 devices require active trims (L, L-BE, TP, TP-BE, K, or K-BE) to retract the latch after the electronic lock body unlocks.:

What power supply replaces the Von Duprin MPB840 or MPB842?

Resolution: MPB840 = PS914power supply, MPB842 = PS914-2RS power supply.:

Will changing the rearm time on my CX keep it from going into alarm when door is open using DPS & EI ?

Resolution: Consider setting the rearm time on Chexit module to infinite rearm to prevent the CX from arming when door is held open longer than rearm time. Note if this is done the door can be propp...:

How can the Von Duprin 4854 mullion be ordered when using the 6300 electric strike?

Resolution: :

What is the standard door height for the 5547?

Resolution: Standard door height for 5547 exit device is 8 feet. :

Is there a heavy duty arm available for the 4040 mounted pull side?

Resolution: ST2795 allows the the 4040 to be mounted pull side with a solid (heavy duty) arm.:

What would cause a Senior Swing to open only 10 degrees and then close?

Resolution: Issue/Symptom – upon receiving an activation input the Sr Swing gearbox opens only about 10 degrees and then returns to the close position. Unit will never learn opening nor function pro...: