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FAQs

What are EM-815, EM-825, EM835, and EM-845, what hand readers will they work on, and are these products field upgrade-able?

Resolution: These are memory expansion products (expanding memory to 12K+ users, 25K+ users, 38K+ users, and 51K+ users, respectively). These products supersede EM-60X, EM-120X, EM-180X, and EM-240X. They wor...:

In the FKPARSE program, what command do you use to "show past" punches on a HP1000 unit?

Resolution: "Show Past Punches" is only available on the HP4000.:

A customer has an ID3D with a bad ethernet and wants to order a field-upgradeable ethernet card. What part number should they use?

Resolution: The EN-100 that is specified for the E-series (ID3D) products is a factory-installed-only option.:

What is the Voltage requirement for the 101-2+?

Resolution: The 101-2+ only operates with an input voltage of 12V AC/DC .8A total for both magnets.The master normally can run at 12 or 24 but must run at 12 vdc when paired with the slave (12vdc only):

What type of contact is the MBS switch of the 300 series mag lock?

Resolution: The MBS is a Form A contact NO. SPST - NO = single pole, single throw - normally open The MBS switch when connected to the 300 series circuit board controls a Form C re...:

Does the 280+ have a built in auto relock switch?

Resolution: The 280+ does not have a built in auto relock switch you must use the seperate door switch that is included in the box.:

What is the material and finish of the 300 / 400 series mag lock armature?

Resolution: The finish for the 300 / 400 mag series armatures is 4140 Chrome Moly Steel with a Nickel Plating.:

Why are my Prox credentials not working on the lock after programming with Schlage express., yet Pin codes work.

Resolution: To properly add a prox credentials a desk top reader or the HID Proximity Translator ( Built in to Schlage express ) must be used. The software performs a unique compatibility con...:

Is there an indicator rose for the B500 or B600 Series?

Resolution: This can be done but will require a submission through the RFQ process.The Schlage B500 and B600/700/800 deadbolts have an inside indicator rose option for select functions. The indi...:

Will the residential B60 accept the Commercial Everest or Primus cylinders?

Resolution: The B60 deadbolt with a standard cylinder is not available with Primus. The B60 deadbolt with a Full Size Interchangeable Core could be ordered as B60J, then the Everest or Primus core ...: