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FAQs

Resolution: The FA3 keyway is the ILCO equivalent to a Falcon Conventional G 6-pin keyway.:

Why I can’t see the firmware package when connected to the lock?

Resolution: 1. Firmware packages are device dependent. AD locks firmware packages prior to 1/8/2012 are of the naming format ADFwPkgX.X.X.ffp and CO locks COFwPkgX.X.X.ffp. &n...:

Will the 800 series trims work on 25 series devices?

Resolution: The 800 trim will not operate properly on the 25 series devices. The 25 series 500 series trims lift up on the devices center case where the older 800 series trim for the 18/XX device rotate ...:

Can I use a CM latch retractor with the new AD or CO cylindrical lockset?

Resolution: It is fine to interchange the CM series cylindrical lockset latches, latch retractors or latch extensions with AD and CO series cylindrical locksets.AD and CO part number for the (2 3/4" back...:

What is the difference between the E option and the E996L option for 98/9975 series devices?

Resolution: E option for 98/9975 is an electric mortise lock.E7500 and E996L is an electric trim.:

Is there a wiring diagram for EL and Von Duprin PS914-2RS power supply?

Resolution: Reference The 914 Installation instructions.:

How do you fire 2 each QEL's on 900-2Q?

Resolution: To fire 2 QEL's using the 900-2Q board perform the following:Short I1 and I2 of the 900-2Q board togetherConnect your control contact between SC and I1Connect the QEL devices between O1 & GND a...:

Do we offer a weatherproof electric strike?

Resolution: No, due to the gate and backbox not being able to be sealed to keep water out of the electric strike a weather proof version is not available.:

Can a 4640 operator be mounted on a Flush Ceiling application?

Resolution: 4640 Flush Ceiling mounting requires a minimum 1-3/4" Header, and a minimum 3-3/4" Top Rail on the door.:

How do you get a 4600 Series operator out of "Fire Alarm" mode?

Resolution: The "Fire Alarm" indication occurs when there is no connection across terminals 13 & 14. Check to verify that the "Fire Alarm" shunt (R1 jumper) on the I/O board has not been cut. Install jumpe...: