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FAQs

The hold open does not adjust on my Benchmark 9100 Series operator.

Resolution: First check to make sure that the arm was set up properly. See here for Benchmark installation instructions. It has to do with how the control senses the motor current when pushing the ...:

Does the 4600 Series (4630 4640) operator have a built in relay?

Resolution: Yes, the 4600 Series operators have a built in ES (electric strike) relay that can be used to unlock a strike, maglock, or EL device before opening the door.:

Can you change 98/9947 WDC device to a 98/9947 hollow metal device?

Resolution: Yes, for Panic devices only by ordering the top rod kit part #050574, bottom rod kit part #050575, and screw pack #090061. Fire Rated devices can NOT be converted and would require a compl...:

What K hub will work for 19-R or 19V using a Simplex LP1010?

Resolution: The LP1000 series Kabba Simplex trim will not work with the 19 series devices.:

How to submit a request for a Schlage special?

Resolution: The RFQ form can only be submitted by Allegion sales representatives or Allegion account distributors. All others should contact their Allegion sales representative.An RFQ form allows you to ...:

What is the part number for an Everest key blank?

Resolution: Part numbers listed below: :

Are all levers ADA compliant?

Resolution: Our levers meet the ADA guidelines for accessibility. See document here. 309.4 Operation. Operable parts shall be operable with one hand and shall not require tight grasping, pinching, or...:

Is the L-Series mortise lock UL rated?

Resolution: UL Listed for 3-hour fire door (except L9076 and L9077):

Will the 19-V series fit on smaller than standard stile width?

Resolution: The 19-V will fit down to a 1 3/4" stile door per template T-1105. See chart in upper right corner of template. REDIRECT TO ALL TEMPLATES The 19-V will fit down to a 1 3/4" stile door per t...:

Will the new Von Duprin 33A/35A center case work on old 33/35 series exit devices?

Resolution: The new 33A/35A center case will not work with the old 33/35 series exit devices. It is never intended to use parts to convert a device from one Series to another Series as this w...: