Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

What would cause an ME Series closer (2310ME/4310ME/4410ME) to pop back into hold open as it is closing?

Resolution: This condition can be caused by the "closing speed adjustment" being regulated for a fast closing speed. Try adjusting the closing speed to slow down the closing of the door. If that does not corre...:

Does Schlage or Falcon offer a backset greater than 5"?

Resolution: Only the Schlage D-knob and ND products are available with an extra long backset. The part number for backsets over 5"-42" is XC03-069, this part will ship as an extension link to b...:

Is there an exit lock offered in the ND series?

Resolution: The ND12 and ND25 are both exit locks.ND12 Outside lever always fixed. Insidelever always unlocked for immediateegress.ND25Blank plate outside. Inside leveralways unlocked for immediate egress.:

What is the part number for a B500 tailpiece?

Resolution: B500-Series Tailpieces Description Door Thickness Part Number Single Cylinder B560P, B563P 1 3/8" - 1 3/4" B520-651 >1 3/4" - 2 1/4" B520-652 B560GD, B560BD, ...:

What is the maximum door thickness a Rim cylinder can fit on?

Resolution: For total thickness measurements larger than 3 inches see the special cylinder offerings in the Schlage Pricebook. Specify the part number and include the total thickness. We do no...:

Is the Chexit available on 3347A and 3327A devices?

Resolution: CX3347A and CX3327A Chexit devices will be available at the end of 4th quarter in 2015. :

What is the standard backset on a Falcon B lock?

Resolution: The standard backset for the Falcon B Series is 2-3/4". A 2-3/8" backset is also available if specified.:

Are the Von Duprin EL and the HD-EL solenoids the same?

Resolution: The solenoids are different. The current standard EL solenoid and mounting bracket is a one piece unit. The bracket is crimped into the front of the solenoid. This solenoid and plunger has no mech...:

Is the 2030 spring adjustable?

Resolution: All the 2030 series closer have a fixed spring sizes. Example -- a 2031 has a size 1 spring, a 2302 has a size 2 spring, 2033/2034/2035 etc. All the 2030 series closer are shipped a...:

If they need the alarm kit for the 17 or 18 series what can they do?

Resolution: The older version of the circuit board for the exit alarm(EA) kit was discontinued in June 2012 and no longer available. You will need to replace the device with the 24 or 25 series with...: