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FAQs

What is the difference between a 4410ME and a 4310ME?

Resolution: The 4410ME (4414ME) is a double arm unit that mounts on the push side of the door. The 4310ME (4314ME) is a single arm/track unit that mounts on the pull side of the door.:

Why is the battery draining so quickly on an AD-Series lock with a Keypad ONLY (KP) credential reader?

Resolution: A Technical Note has been generated to document one method of measuring battery current. See the attachment HERE.:

What is the part number for a full size interchangeable core control key?

Resolution: Classic Conventional Key Blanks and Cut Keys Part Number Description Key Blanks 35-056 Control Standard bow, embossed both sides 35-076 Standard bow, unembossed both s...:

What special template (ST) is used with a 4040CNS closer and a coordinator?

Resolution: ST-2648 is used to template a 4040 Cush closer and a bar style coordinator together.:

What is the part number for the Senior Swing companion cable?

Resolution: The companion cable can be ordered as a 9550-982 or a 2850-982, the same cable is used on both models.:

How do you test the potted circuit breaker or potted module on an EL device?

Resolution: For Potted Modules (black color) shipped before August of 2012, you can test by applying power to the potted circuit breaker to and if good the following voltages will be seen (be careful...:

Will the modular plugs work in the old mortise housings?

Resolution: Modular cylinder was launched July 26, 2010 and replaced the standard key-in-lever, mortise, and rim cylinders. The parts used in the modular cylinder are not compatible with the cylinders ma...:

What are the dimensions of the L series lock case?

Resolution: Lockcase dimensions (depth x height x width) are: L/LV9000 - 4 7/16" x 6 1/16" x 1" L400 - 4 7/16" x 3 5/8" x 1" :

What Schlage construction core will work in a C987?

Resolution: Any SFIC core will operate in the C987. Specifically, the Schlage temporary cores are the 80-035 GRN and 80-035 BRN.:

How hot do the 6000 electric strikes get?

Resolution: If the solenoid of the 6000 series electric strike is powered continuously with proper voltage at room temperature, the solenoid can feel very warm to the touch. Ensure the power supply ...: