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FAQs

What would cause my door closer to try and open the door instead of closing it?

Resolution: For a door closer that tries to open the door instead of closing it:The closer body could be mounted backwards on the door - check instructions for proper closer orientation.It could be the wrong h...:

Can a 8310-818 be used outside?

Resolution: Exterior mounting of the 8310-818 series actuators is not recommended. The 8310-818 series actuators are designed to be jamb mounted on the frame. With that installation, the person will have to ...:

What is needed to keep the EL device retracted all day?

Resolution: To keep the Von Duprin electric latch retraction EL or QELA exit device dogged (retracted) all day, have your access control, Key pad, key switch, fire alarm contact or any other signals ...:

Can you get a 33/35A Rim device fire rated?

Resolution: Yes. A fire rating was approved in 2016.Please see the 33A/35A catalog here for more information:http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/Catalog/Von_Duprin_33A.35A_Se...:

Is there a template for the 472U or 473U strikes?

Resolution: No. The 472U and 473U strikes are surface mounted on wood frames, so no template required.:

What is needed to upgrade SMS Express from 3.X.X to version 4.0.0?

Resolution: 1. Gather AUDITS from all doors a) This step can be neglected if the latest audit information from your doors is not needed. 2. Backup your facility database a) SMS Express will backup the fac...:

What is the difference between EL and EU?

Resolution: EL: Electrically Locked (Fail Safe), locks when power is supplied and is unlocked when there is no power. EU: Electrically Unlocked (Fail Secure), unlocks when power is supplied and is locked when...:

How do I specify temporary construction cores?

Resolution: Use the cylinder suffix 'T' for full size interchangeable core or the cylinder suffix 'HD' for small format interchangeable core, see Figure 1. Small format also has a disposable core option ...:

Will the Symbol LS9203 scanner work with the HP3000

Resolution: You will need to do some programming on it as well as changing the Handpunch configuration. The barcode reader needs to have an Asterisk programmed for both the prefix and suffix characters. Once y...:

Can the PIM485 work with legacy wireless devices

Resolution: No, the current PIM400 is NOT backward compatible with the legacy Wireless lock products.The legacy PIM is also NOT forward compatible with the AD400 lock product. :