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Wire broke when replacing the batteries for keypad lock

Our keypad deadbolts, keypad lever locks, touchscreen levers and deadbolts, and smart deadbolts all have wire connections to the battery power source. This wire is not a replaceable part and the lock should be replaced if it breaks. Contact our warranty department to determine if lock qualifies for a warranty claim. The phone number is 888 805 9837 and our email address is [email protected]

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