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Why wont my lock unlock with the thumbturn, key or using the keypad?

Being unable to unlock your lock can be caused for a few reasons, please follow the troubleshooting steps below:

  1. Try giving the door a little wiggle back and forth. The latch may be caught on the faceplate and unable to retract.

  2. Ensure the unit is accepting the access code and the key you are using is intended for the lock.

     

     

    If none of the above troubleshooting steps helped, the deadbolt may be broken internally. To resolve this the deadbolt will need to be imploded. Schlage will replace the bolt allowing you to continue to use the lock, please contact us for the replacement part at 888-805-9837. Once the part is received you will need to remove the old dead bolt. To remove your dead bolt follow the instructions here.
     


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