This will happen if you pair the Schlage home app to your encode lock.
Once the device is paired, User code A and B along with any other codes manually programmed will be deleted. To add your own user codes, follow the steps below:
- Open the Schlage Home app
- Tap the icon of two people in the bottom right-hand corner and make sure that the access codes is highlighted.
- Tap the + icon in the top right-hand corner and type in the name and the code that you want to assign.
- Select Save. You can then send the code via text message or email.
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