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Why is the Schlage Sense lock missing when I sign into my account with my email?

Resolution: If your device is an iPhone, we recommend signing out of the account. Then return to the opening sign-in page. Below the option to sign in, please click Continue with HomeKit. If the lock shows up on that page, that means that it was originally set up with Apple HomeKit. You should be able to use the lock from that app at this time.

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