The lock sometimes requires a soft reset/reboot after replacing the batteries. This will allow the app and lock to refresh and read the new battery level. All you need to do is remove the battery tray, lock and unlock the door 3x, reinsert the battery tray then lock and unlock the door 3x again. You can then try to close out of the app completely and open it up again, If that did not work the lock will need a factory reset, delete and repair lock back on the app. If the lock still does not update the battery status then feel free to reach out to us at 888-805-9837 for further customer support.
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