Why is My Wi-Fi Network List Empty in the Schlage Home App?

If you're experiencing an empty Wi-Fi network list when trying to pair your Schlage Smart Lock with the Schlage Home App, or when re-establishing your Wi-Fi connection, there are several common causes and solutions to consider.

Common Causes of an Empty Network List:

1. Poor Signal Strength
   A weak Wi-Fi signal can prevent your network list from displaying properly.
2. Unsupported Network Type
   Schlage Smart Locks are not compatible with certain network types, such as Open WEP or Enterprise networks.
3. Unsupported Network Security Type
   Only standard home security types like WPA and WPA2 are supported by Schlage Smart Locks.
4. Hidden SSID
   Networks with hidden SSIDs will not appear automatically in the network list.

Troubleshooting an Empty Wi-Fi Network List

Improve Wi-Fi Signal Strength

• Relocate Your Wi-Fi Router: Move the router closer to your Schlage Smart Lock to enhance signal strength.
• Use a Wi-Fi Extender: Install a Wi-Fi extender to boost the signal in areas with poor coverage.
• Upgrade to a Mesh Router: Consider upgrading to a mesh router system for improved range and connectivity.

Check Network Type Compatibility

Are you using a Dual-Band or 5GHz Router?

Schlage Smart Locks, including the Schlage Arrive, Schlage Encode Series, and Schlage Sense, only connect to a 2.4GHz network.

• Create a separate 2.4GHz guest network with a distinct name and password.
• Temporarily disable the 5GHz band until the lock is successfully paired.

Verify Network Security Type

Is your Network Security Type Open WEP or Enterprise Network?

Schlage Smart Locks, including the Schlage Arrive, Schlage Encode Series, and Schlage Sense, are only compatible with WPA or WPA2 security types.

• Change the network security type if necessary to pair with your Schlage Smart Lock.

Connect to a Hidden SSID

• If your network SSID is hidden, use the "Other Network" option in the Schlage Home App to manually enter the network details and connect.

By addressing these common issues, you can successfully pair your Schlage Smart Lock with the Schlage Home App and ensure reliable Wi-Fi connectivity. For further assistance, consider reaching out to Schlage customer support.