If you're experiencing an empty Wi-Fi network list when trying to pair your Schlage Smart Lock with the Schlage Home App, or when re-establishing your Wi-Fi connection, there are several common causes and solutions to consider.
Are you using a Dual-Band or 5GHz Router?
Schlage Smart Locks, including the Schlage Arrive, Schlage Encode Series, and Schlage Sense, only connect to a 2.4GHz network.
Is your Network Security Type Open WEP or Enterprise Network?
Schlage Smart Locks, including the Schlage Arrive, Schlage Encode Series, and Schlage Sense, are only compatible with WPA or WPA2 security types.
By addressing these common issues, you can successfully pair your Schlage Smart Lock with the Schlage Home App and ensure reliable Wi-Fi connectivity. For further assistance, consider reaching out to Schlage customer support.
INFORMATION PROVIDED THROUGH THIS SITE IS PROVIDED TO YOU AS IS WITHOUT ANY EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND, AND WE MAKE NO REPRESENTATION OR WARRANTY THAT THIS SITE(OR ANY INFORMATION PROVIDED IN RESPONSE TO YOUR INQUIRY), WILL BE ACCURATE, COMPLETE, OR ERROR-FREE.
YOU AGREE THAT YOU MUST EVALUATE ALL INFORMATION AND RESPONSES, AND THAT YOU BEAR ALL RISKS ASSOCIATED WITH, THE USE OF THIS SITE, INCLUDING ANY RELIANCE ON THE ACCURACY,COMPLETENESS, OR USEFULNESS OF ANY INFORMATION OR MATERIALS MADE AVAILABLE THROUGH THIS SITE.