Whether you use an Apple or an Android device we always recommend making sure you have the latest software update and the latest app update to ensure everything will run smoothly.
Apple has recently released another update to IOS which may or may not be causing cloud connection errors. It may also be causing locks and Wi-Fi adapters to disappear in the app. If you are using an iPhone and have not upgraded to the newest IOS version we encourage you to do so and to also make sure your app is fully updated.
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