Why is my lock automatically locking when in the unlocked position?

Autolocking can happen for a few different reasons, please try the troubleshooting listed below:

  1. Verify that the auto unlock function is not active.
    1. You may need to Enable/Disable this function using an app or directly from the keypad.
  2. Check to make sure the correct dead bolt latch is used.
    1. The correct latch should have a tapered tip.
  3. Verify the installation was done correctly.
    1. The latch should be in the unlocked position when installed and the locks CAM should align with the drivebar without any pressure or resistance.
  4. Factory reset the lock and ensure you complete the handing process.

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