Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

Why is my lock automatically locking when in the unlocked position?

Autolocking can happen for a few different reasons, please try the troubleshooting listed below:

  1. Verify that the auto unlock function is not active.
    1. You may need to Enable/Disable this function using an app or directly from the keypad.
  2. Check to make sure the correct dead bolt latch is used.
    1. The correct latch should have a tapered tip.
  3. Verify the installation was done correctly.
    1. The latch should be in the unlocked position when installed and the locks CAM should align with the drivebar without any pressure or resistance.
  4. Factory reset the lock and ensure you complete the handing process.

DISCLAIMER:

INFORMATION PROVIDED THROUGH THIS SITE IS PROVIDED TO YOU AS IS WITHOUT ANY EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND, AND WE MAKE NO REPRESENTATION OR WARRANTY THAT THIS SITE(OR ANY INFORMATION PROVIDED IN RESPONSE TO YOUR INQUIRY), WILL BE ACCURATE, COMPLETE, OR ERROR-FREE.

YOU AGREE THAT YOU MUST EVALUATE ALL INFORMATION AND RESPONSES, AND THAT YOU BEAR ALL RISKS ASSOCIATED WITH, THE USE OF THIS SITE, INCLUDING ANY RELIANCE ON THE ACCURACY,COMPLETENESS, OR USEFULNESS OF ANY INFORMATION OR MATERIALS MADE AVAILABLE THROUGH THIS SITE.