The HHD requires Windows (XP-Pro & 7-Pro through 10-Pro) to have a valid USB port that is available and communicating correctly.
Windows dynamically manages USB connections and will sometimes lose track of what is connected to a specific USB port as changes occur when devices are added or removed from the PC.
Try these options to get Windows to recognize the HHD connected to a USB port.
(The HHD connection should show up in the Sync Center or ActiveSync taskbar icon - green disc with two yellow arrows along its edge, tap it open)
- When the Schlage Utility Software (SUS) is set for USB communication, it takes control of the HHD USB connection for lock communication and will not communicate with the PC. Exit the SUS program completely to the HHD Windows Mobile main screen so that the HHD and Windows PC Sync software will communicate.
- If the HHD does not appear to Windows when connected, try a different PC USB connection, either on the front or back of the PC.
- Try resetting the HHD by complete shutdown and power off.
- Try resetting the HHD by a hard reset; Under the battery cover in the right bottom corner is a small rectangular hole where the reset button is located - press it.
- Try shutting Windows down completely and powering off the computer to reset the USB ports for the next boot up of the PC.
- Check the Windows Device Management Utility to confirm the USB Ports and Hubs are installed correctly with functioning Driver software, i.e. not displaying a yellow triangle with "!" inset.
- If the HHD and PC are still not communicating, call Allegion Customer Service 866-671-7011 option 2, selection 2
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