Why I can’t see the firmware package when connected to the lock?

1. Firmware packages are device dependent. AD locks firmware packages prior to 1/8/2012 are of the naming format ADFwPkgX.X.X.ffp  and  CO locks COFwPkgX.X.X.ffp.    Firmware package starting at 1/8/2012 are of a more simplified package naming  structure  AD.Axx.ffp  and CO.Axx.ffp.   
2. This new structure of package files can only be loaded with SUS 4.9.4 or higher.

3. AD and CO firmware packages should be located in the root directory of the HHD, refer to the SUS-UG Appendix B: Device Firmware Update for more information at www.schlage.com/support.


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