The BE365 will only illuminate by pressing the Schlage logo when the lock is in the locked position. If the unit is unlocked, the Schlage logo will blink green and will temporarily enable the exterior thumb turn.
If the lock is working the opposite way please search "Keypad Deadbolt (BE 365) can be unlocked without User Code OR will not lock when pressing the Schlage button and keypad lights up blue." which will guide you to fix the issue.
If the keypad is completely un-responsive please call or email so we can help try and resolve the issue.
INFORMATION PROVIDED THROUGH THIS SITE IS PROVIDED TO YOU AS IS WITHOUT ANY EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND, AND WE MAKE NO REPRESENTATION OR WARRANTY THAT THIS SITE(OR ANY INFORMATION PROVIDED IN RESPONSE TO YOUR INQUIRY), WILL BE ACCURATE, COMPLETE, OR ERROR-FREE.
YOU AGREE THAT YOU MUST EVALUATE ALL INFORMATION AND RESPONSES, AND THAT YOU BEAR ALL RISKS ASSOCIATED WITH, THE USE OF THIS SITE, INCLUDING ANY RELIANCE ON THE ACCURACY,COMPLETENESS, OR USEFULNESS OF ANY INFORMATION OR MATERIALS MADE AVAILABLE THROUGH THIS SITE.