Why does my user enrollment keep getting deleted on the handreader?

When connected to Handnet for Windows, the reader behavior is controlled by the software.
While logged in to Handnet for Windows, go to View -> Settings and click on the "Security" tab
if 'do not delete unauthorized users' is not checked, the software will not allow enrollments at the handreader.

To allow enrollments at the handreader, place a check mark next to 'do not delete unauthorized users' and set the Access Profile to "Always"

If 'do not delete unauthorized users' is checked, but the Access Profile is set to "Never", then you can enroll users, but their ID will not be allowed access at any time (reader double-beeps after ID entered)

DISCLAIMER:

INFORMATION PROVIDED THROUGH THIS SITE IS PROVIDED TO YOU AS IS WITHOUT ANY EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND, AND WE MAKE NO REPRESENTATION OR WARRANTY THAT THIS SITE(OR ANY INFORMATION PROVIDED IN RESPONSE TO YOUR INQUIRY), WILL BE ACCURATE, COMPLETE, OR ERROR-FREE.

YOU AGREE THAT YOU MUST EVALUATE ALL INFORMATION AND RESPONSES, AND THAT YOU BEAR ALL RISKS ASSOCIATED WITH, THE USE OF THIS SITE, INCLUDING ANY RELIANCE ON THE ACCURACY,COMPLETENESS, OR USEFULNESS OF ANY INFORMATION OR MATERIALS MADE AVAILABLE THROUGH THIS SITE.