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Why do I see some Engage devices with the name CAPTURED and a long number?

The name CAPTUREDxxxxxx appears for the name of the device when an attempted Commissioning process fails.  The name CAPTUREDxxxxxxx indicates the device was recognized but the commissioning process was incomplete.

Delete any device with CAPTUREDxxxxxx name if it appears on the Devices list. Factory reset the lock and start the commissioning process again.


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