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Why did my T511 suddenly stop working and the key just spins and will not retract the latch?

Resolution:

There are two possible issues that would cause a key to spin and not retract the latch or unlock the lever. Review the following:

Check to make sure the correct tailpiece is installed and undamaged.
Chassis built prior to September 2010 may have a defective keyspindle. Replace as needed.

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