Why can’t I pair the Encode Plus with the Schlage Home app and the Apple Homekit app at the same time?

The Encode Plus can only be paired to one app at a time. To connect the Encode Plus with both Homekit and the Schlage home app, you must use the “Works with” section of the Schlage Home app to link accounts. 
To start: 
  1. Install lock.
  2. Download and create sign-in for the Schlage Home app. 
  3. Press the + and lock symbol in the top right-hand corner. 
  4. Use the prompts to complete set up in the Schlage Home app. Setup is complete when the lock is named, new user code is created and you an operate the lock in the app when tapping “I’m ready” when advised. 
  5. Tap the three menu bars in the top left-hand corner of the app. 
  6. Select “Works With,” and select Homekit. 
  7. Complete the linking process to pair the Schlage Home app to Apple Homekit app. 
Once linked, the lock will work in both apps and able to use functions with the Apple Home Keys like unlocking by tap and more. 
 

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