Why can't a new Isonas web user see the dashboard, users or access points?

Please check the following three possible causes:

1) Verify the new web user has ‘View’ or ‘Manage’ Area access. This is found on the second screen during the web access setup process. On the Users page in Pure Access Cloud click on the action icon (3 vertical dots) to the far right of the user’s name. Click ‘Manage Web Access’, click ‘Next’ to assign Area access and click ‘Save’ or ‘Send Invite’ to finish.

2) When implementing Areas ensure that Dashboards, Users, User Groups, Access Points, Access Point Groups, Weekly Rules and Custom Rules are assigned to the correct Area. Once the Areas feature is implemented by creating a new Area under Settings>Areas you will need to assign an Area to all Dashboards, Users, User Groups, Access Points, Access Point Groups, Weekly Rules and Custom Rules (the default Area will be ‘Common’). A web access user will only be able to see Dashboards, Users, User Groups, Access Points, Access Point Groups, Weekly Rules and Custom Rules that belong to an Area where the user has ‘View’ or ‘Manage’ access.

3) Finally, if using the ‘Custom’ web access user role with custom permissions make sure the web user has ‘View’ or ‘Modify’ permissions for the appropriate items. For example, a web user with the ‘Custom’ web access user role but without the Dashboard ‘View’ or ‘Modify’ permission will not be able to see Dashboards. You will not need to configure web access permissions when using the predefined web access user roles (Administrator, Human Resources or Operator) as the permissions are used only for the Custom user role.

4) Finally, Dashboards now have the ability to be associated with a User Group. If a web user does not belong to the User Group assigned to a specific Dashboard then the web access user will not be able to see that Dashboard. If you add the web user to all User Groups this will ensure that they can see all dashboards.