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Why Am I Seeing a Green Check and Red X Simultaneously on the Schlage Connect

If your Schlage Connect (BE469ZP) displays a green check and red X at the same time after entering a user code, this typically signals low battery power or incorrectly installed batteries. To resolve this issue, follow the steps below:

  1. Carefully remove the batteries and reinstall them, ensuring they are correctly oriented according to the battery compartment's markings.
  2. If reinstalling the batteries does not resolve the issue, replace them with four high-quality alkaline batteries. Avoid using rechargeable or lithium batteries, as they may not provide consistent performance.

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