I am getting ‘Decline Credential Not Found’ events on Schlage RC Reader-Controllers in Pure Access Cloud, with ‘System Admin’ as the username and raw data for badge value, when my user has a properly enrolled credential.
Here are the reasons why you are seeing System Admin for the user:
Under the following conditions the Schlage RC Reader-Controller will show event ‘Decline Credential Not Found’ in Pure Access Cloud, with ‘System Admin’ as the username and raw data for badge value, for users that have correctly enrolled credentials:
- Access is attempted, the user has a correctly enrolled credential but does not have access rights to the door (the decline will show System Admin for username with raw data for badge ID)
- Access is attempted, the user has a correctly enrolled credential and has access rights to the door but the door is in an unlocked state (either auto-unlocked via a Weekly Rule, unlocked by a credential with the Toggle special property or unlocked from an unlock command; the decline will show System Admin for username with raw data for badge ID)
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