Why am I getting a DUID error when commissioning my Engage device?
When commissioning your device using the Engage mobile app, try the following order of steps:
Ensure no other bluetooth devices are active on the mobile device when using the Engage mobile app, e.g. bluetooth headsets, speakers, watches, etc. If connected, disconnect from any active devices.
From the Engage mobile app, refresh tokens from the Account portion of the app.
Close the Engage mobile app. Disable bluetooth on the mobile device, then re-enable bluetooth. After turning bluetooth back on, relaunch Engage mobile app, log in and try recommissioning your device.
If still getting a DUID error when commissioning your device, the Engage device will need to be replaced.
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