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Who should I contact for support and when?

When to call Schlage: 1-888-805-9837

  • If the lock is not working via the Schlage Home App
  • If you are not able to add the lock to the Schlage Home App
  • Any Schlage Home App related questions
  • Any malfunctions with the lock itself like a jammed dead bolt or un-responsive keypad.

When to Call Apple: 1-800-275-2273

  • When the lock is not working via the Apple Home App
  • When the Home Keys Feature is not working
  • Installing or setting up a new Homekit Hub or Apple Watch

When to call the Z-wave Hub manufacturer:

  • When the lock is not working via the hubs native application
  • To add a hub to the hubs native application
  • To fix any connection problems with the hub itself and the internet
  • Connecting any other Z-wave devices to the hub via the app.

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